However, two of our largest and most recognised client groups are performers, particularly actors in the West End and at the National Theatre, as well as contemporary dancers. These are very specific groups, and their needs are unique. When they’re in pain or injured, it doesn’t just affect their ability to carry out daily activities but can also severely impact their livelihoods. For these individuals, the consequences of an injury can be profound. This often leads to significant mental health challenges as they fear their ability to continue pursuing their passion and making a living. 

Our treatment approach is rooted in empathy and understanding. We are highly attuned to the concerns and emotions that come with an injury, especially for those who rely on their physical health for their career. One of the things we are most proud of is our ability to provide not only expert care but also emotional support for our patients. We are proactive in understanding what patients might be feeling and aim to find the quickest and most effective solutions to help them return to their lives. 

Part of our unique approach is its flexibility and patient-focused model. Rather than simply categorising treatments into rigid categories, we offer a blended approach to care. For example, if a patient is booked in for an osteopathy session but we believe they would benefit from additional therapies such as laser or shockwave, we seamlessly integrate these treatments into the same appointment. This eliminates the need for multiple visits, making the treatment process more efficient and accessible for patients. 

One of the key aspects of our treatment philosophy is knowing when to push a patient to take action and when to encourage them to hold back. The approach differs depending on the type of client being treated. For the general public, there is often a need to provide more encouragement to follow advice and take steps toward recovery. In contrast, with performers, the challenge can sometimes be to encourage them not to do too much too quickly, as they are often highly motivated and eager to get back to work. 

Performing arts clients make up about 65% of our work at Rebalance Clinic, though our approach is applied across all patient groups. Regardless of whether a patient is a performer or someone seeking relief from daily aches and pains, our ethos is centered around understanding what the patient values and prioritising those goals in treatment. It’s not just about getting someone back to 100% of what they could do before; it’s about understanding what matters most to the individual and helping them regain the ability to do what’s most important to them. 

Pain doesn’t just affect the body – it impacts every aspect of a person’s life, from social interactions to family dynamics and work performance. The emotional toll of being unable to engage in activities you enjoy, like taking long walks or playing with grandchildren, is significant.  

We are committed to not only providing treatment but also ensuring that patients have access to the best possible care, even if that means referring them to another specialist. They believe in being patient-centred, putting the individual’s well-being first, and ensuring they receive the right care, whether it comes from the clinic or elsewhere. This dedication to patient care and holistic treatment is a core part of the clinic’s ethos and is something that both Andrew and James hold dear. 

Every new patient consultation starts by asking what pain is preventing them from doing what they love. It’s about listening to the patient’s needs, whether it’s bending down to pick up a grandchild, walking a certain distance, or getting back to work. The clinic’s team then tailors the treatment plan to focus on what matters most to the patient, ensuring a personalised approach to healing and recovery.